What are the estimated delivery times? 

House of Dhurries aims to send the order on the first working day after the order has been received. All orders are sent within two working days. House of Dhurries cannot be held liable for how the product is delivered on the agreed address caused by external factors that we cannot influence.

Deliveries by Post Nord. The carpets weigh an average of 10 kg.

Free Delivery:

House of Dhurries offers free delivery to Denmark*, Sweden, Finland, Germany, Holland, Luxemburg, Belgium & Austria.
* Shipments within Denmark are delivered to your nearest pickup point. At the check out, enter your postcode and select the most convenient pick up point.
**Shipping to Norway induces further taxes and import duties that House of Dhurries does not cover.

Sweden, Finland, Germany, Holland, Luxemburg, Belgium & Austria are delivered to specified delivery address (home or work place). 

Delivery takes on average between 1 - 5 days. 
Customers can expect to receive their orders within 1 -2 working days in Denmark. (Fast land and bridge connected islands)
Delivery to Greenland and the Faroe Islands is not free of charge. Greenland costs: 1.528 Kr. Faroe Islands costs 566 kr.
Faroe islands can expect a delivery time of 5 - 8 days. 
Greenland can expect a delivery time of 8 -10 days. 
Non-bridged islands: 2-3 days

Other EU and non-EU deliveries: 
For shipping to : Switzerland, France, Italy, Great Brittain, Spain,¬†Portugal,¬†Ireland,¬†Poland,¬†Czek Republic & Slovarkia, a flat rate delivery cost of¬†150 DKK / ‚ā¨ 20 / $ 22 applies. This shipping cost will be added at the check out.
Delivery time is 3 - 5 days.

Rest of world: 

Orders from the following countries, should write to "contact@houseofdhurries.com" for a delivery price quote. The prices depend on the weight of the goods and the destination.
Estonia, Lapland, Lithuania, Slovenia, Hungary, Bulgaria, Rumania, Croatia, Greece, Iceland, Rest of World and Canada / USA 

Delivery to destinations outside of the EU, further import taxes and bills may incurr, which House of Dhurries does not cover.

Damage due to transportation: Visible damage to the goods must be submitted to Postnord directly upon delivery. Hidden damage must be submitted to contact@houseofdhurries.com as soon as they are apparent.

Deliveries by Post Nord. We do not deliver to post box addresses.

Should the delivery be faulty, fault or damage regarding the goods, wrong goods or wrong number of goods, the disgretion must be reported to contact@houseofdhurries.com or via our support form. The fault must be reported as quickly as possible - within 14 days of delivery.

I have ordered a carpet. How will it be packaged? Do I have to be at home? 
Customers in Denmark: Upon checkout and payment, the customer can choose delivery point. Use the checkout function to find the nearest pickup point.
All other cusotmers can enter the delivery address (private home or work) and the package has to be received "by a contact person" who signs for it. The carpet will be folded, rolled up and packed in a plastic tube and then packed in carton. It will be a maximum length of 1.2 meters. 

Does House of Dhurries deliver to P.O. box addresses? 
No, House of Dhurries does not deliver to P.O. box addresses.

How will my carpet be packaged for transit? 
The carpet will be folded, rolled up and packed in a plastic tube and then into a carton box. The average carpet weighs approx. 10 kgs. including packaging and free gift (special textile cleaning agent, with any carpet purchase)

How will my cushion cover be packaged for transit? 
The cushion cover will be folded and packed in a plastic bag and then into a carton box. The average cushion cover weighs 1 kg including packaging.

Are there any import taxes and other inccured costs? 
Purchasing from outside the EU can induce further taxes and import tarrifs that House of Dhurries does not cover.

I have another question - How do I contact House of Dhurries? 
Please use the contact form in the top menu or write to contact@houseofdhurries.com

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